How



		How To Order and Our Terms Of Service (As Of 11/9/07)
		PLEASE PLACE YOUR ORDER THROUGH THE SHOPPING CART, even if you pay by check or money order. Entering orders manually takes us time that we can otherwise give to getting things shipped. Here are some other suggestions for working with the shopping cart, understanding shipping methods and sending funds.



		Turnaround: It varies some with our order volume, the size of your order, and method of payment. Unless something is out of stock, figure one to three business days from the time we receive payment. The shopping cart will send an automated confirmation when your order is queued for packing, and another when we ship. The shopping cart provides some choices of shipping methods (see below), and we will use the fastest method that you want to pay for.



		User Accounts and Shipping Information: The cart will remember who you are by e-mail address and a password that you set. By long policy, I do not sell the SBE mailing list; I can't stop spam, but I don't contribute to it knowingly. PLEASE ENTER YOUR ADDRESS INFORMATION CAREFULLY. We print the shipping label from the information you provide, so mistakes can cost you money and grief.


		Risk Of Loss: In the unusual event that the Post Office or Fedex loses your package, we will do our best to assist you with finding it or getting reimbursement. However, we will only reimburse you the amount we recover from the carrier. Please read the following descriptions of shipping choices, and be sure that you arrange with us for insured shipping if you want it, with appropriate coverage.

		Domestic Shipping: My minimum shipping rate is $3.75. Unless you request otherwise, small packages (up to 12 ounces) go First Class Mail. USPS rates over 12 ounces cover Priority Mail. USPS rates do NOT include insurance. The PO rarely loses anything totally, but you can have insurance if you want to pay an additonal fee. Fedex Ground rates include $100.00 insurance by default. If your order totals more than $100.00 and you choose Fedex shipping, let me know if you want additional insurance!


		International Shipping: The shopping cart has internal shipping tables for all of the countries from which I have received orders. If you don't see your country in the drop-down of destinations, ask me and I'll add it. All quoted rates from the shopping cart are for International First Class (what the PO now calls Air Mail), which is 10-15 business days to most countries. The USPS no longer offers international surface mail. Note: International First Class is not traceable, nor does it include any insurance. If you want insurance and a tracking number for your shipment, please get a quote from USPS.com for Registered International First Class, International Priority Mail or Express Mail to your country. Add $3.00 handling to the on-line quote and I will honor that rate. Note that you can't insure anything for more than the declared value on the invoice. The declared value is the limit of our liability if your package is lost.

	Payment: I accept PayPal to smallbearelec@ix.netcom.com. From U.S. customers, personal checks and money orders (payable to Small Bear Electronics LLC) are fine. From international customers who can't use PayPal, I accept a check in U.S. Dollars drawn on a U.S. bank, or an International Postal Money Order denominated in U.S. Dollars. The payee should be Small Bear Electronics LLC. Where PayPal isn't available, you can send funds using Western Union or Moneygram; check westernunion.com or moneygram.com for the address of a local agent. I can accept bank wire transfers, but the "receiving" fee on my end is $15.00; if the order is large enough to stand the fees, I'll send you my bank details. Some foreign customers wrap and send small amounts of U.S. dollars in cash, but this is at your risk.

		The address for Snail Mail orders is: Small Bear Electronics 123 Seventh Avenue #156 Brooklyn, NY 11215

		Please Note: We are an on-line-only business; the address is a mail drop, not a store. However, local customers and visitors to New York can pick up orders at Mazzotti Music, which is nearby. Just place an on-line order and let us know in a separate e-message that you want local pickup. We will make arrangements with you.